What is an International Order?

• Orders placed with credit cards issued by Non USA and non Canadian banks or foreign branches of USA and Canadian banks, regardless of the shipping address

• Orders placed by USA or Canadian Credit Cards but shipped to an international destination.

 Payment Methods:

Prepaid by wire transfer or credit card.

 When Paying by WIRE TRANSFER:

The order will not be shipped until the funds are received by Alpha Memory, Inc. This may take 7-10 business days.

Bank information for wire transfer is as follows:

Lone Star National Bank

Account Name: Alpha memory, Inc.

Account Number: 325 18366

ABA#: 114911687

5515 North 10^th Street              

McAllen, TX 78504

A US $25 bank charge will be added to any wire transfer originating outside USA.
Please add this amount to your total Wire Transfer.

FedEx  shipping charges must be included when calculating the transfer amount.

When Paying with CREDIT CARD

American Express cards will be accepted if billing information can be verified by American Express Customer Service.

Master Cards and Visa Cards will be accepted only if clear images of the front and back of the credit card are provided as well as a photocopy of a Government Issued (Official) photo Identification Card.  The name on the credit card must match the name on the ID card for orders to be processed.

Only orders with the SAME billing and shipping address will be processed.

Alpha Memory, Inc. can only accept credit cards for international orders up to US $ 500.00.

All orders above this amount can only be placed by Wire Transfer. (see above)

Please complete the enclosed credit card form and fax it to (956) 971–8595 or e-mail it as “.jpg or .bmp or .pdf”  file to Address Verification. This is only necessary on your first purchase and any time you change credit card and/or any address.

No order will be processed until the above requirements are satisfied.

Alpha Memory, Inc. International Warranty Policy

All products carry a 30 day Money Back Guarantee. International customers are responsible for all freight both to and from Alpha Memory. A Return Authorization (RMA) must accompany all returns to Alpha Memory. Products returned without an RMA number will be refused. An RMA number may be obtained by calling our service department at (956) 618-3323,  9:00am-5:00pm Central Standard Time or by fax at (956) 971-8595, or by e-mail at Returns

Please note that many Products’ warranties do not provide coverage outside the U.S., and some products may not be exported due to manufacturers' restrictions or U.S. laws. Alpha Memory Inc. (memory.com) makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S.

To determine the shipping cost for your order please include:
      • Name/Company Name
      • Street Address/Apartment/Suite/Unit
      • Postal Code (if applicable)
      • City
      • Country

The international shipping rate calculated by our on-line system is an approximation. The correct rate will be provided by the customer rep via email after the order is placed on-line or using one of the above options.

Orders for shipment outside the US are subject to higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer.

Terms for shipments outside the U.S. are CIP (Carriage and Insurance Paid). Processing times may take an additional 3 days compared to domestic orders.

All international orders must ship directly to the end destination. "Will-Call" Alpha Memory does not provide certificates of origin, NAFTA certificates or any other free trade certificates, letters of credit or legalized paperwork. Pre-shipment inspections, when necessary, are the customer's responsibility. All commodities, technology or software are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. Diversion, use, export or re-export contrary to United States law is prohibited.

Export to the following countries is prohibited: Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria.
In addition, products may not be exported or re-exported to entities and persons that are ineligible under U.S. law to receive United States commodities, technology and/or software. Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law.