Terms and Conditions - memory.com
1. Order Processing
2. Return Policy
3. Warranties
4. Refusals
5. Delays
6. Shipment
7. Limitations on Liability
8. Payment
9. Governing Law
10. Validity
11. Disputes
12. Complete Order
13. Trademarks
14. Pricing
15. Changes
16. Order Acceptance Policy
17. International Orders
18. Phone Orders
1. Order Processing:
(a) All orders are processed as soon as the payment method has been verified.
(b) All orders require both the billing and the shipping address verification prior to being sent to the warehouse for
fulfillment. Your "Ship to" address must be listed with you credit card company. If your "ship to" address
is different than your "Bill to" address, please contact your credit card bank to add your "Ship to" information
to their files as an alternate shipping address or a comment.
(c) Orders for in-stock items approved by our credit department before 2:00 PM Central Time (CST) are shipped the same
day.
(d) Orders approved by our credit department after 2:00 PM Central Time (CST) are processed the next business day.(Except
holidays)
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: Yes
This is our Return Policy. All items must be returned to memory.com within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by memory.com and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
- Any memory exhibiting physical damage
- Modules that are missing the manufacturer label containing model number and part number
- Modules that are missing the manufacturer warranty label
- Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed
- "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
- USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing
Returning a Product to memory.com
We want you to be completely satisfied with your shopping experience at memory.com. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.
Your Options
Most products can be returned for either a Refund or for a Replacement of the same item. Refunds are subject to a 15% restocking fee, which is deducted from the refund amount.
The RMA Process:
1. Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can request one from Customer Service by clicking Returns or sending an email to CustomerService@memory.com and entering RMA – to the subject field.
2. Once your RMA is issued, Box up the item you’re returning and send it to:
Alpha Memory Returns
ATTN: [Your RMA Number]
5500 N MCCOLL RD UNIT D, No: 153
McAllen, TX 78504-2254
We recommend using a courier who provides package tracking and basic insurance coverage.
3. Your RMA is Received:
- If you requested a Replacement, a new order will be generated once your RMA is approved and the replacement is received from the manufacturer.
- If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 5-7 business days later.
FAQ
May I exchange my RMA'd item for a different product?
No. Unfortunately, we do not exchange RMA items for different items. We will only replace an RMA'd item with a an identical replacement item of the same make and model.
If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 15% restocking fee), order a new item, and we'll refund your original purchase after we receive your returned product.
When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
There is a restocking fee of 15% on all returns for refund (RMA Refund), unless waived by a Customer Support Agent. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a defective product.
3. Warranties:
(a) All memory modules and printer boards have a lifetime replacement warranty on manufacturers defects unless otherwise
noted.
(b) No warranty by the Seller shall apply to any merchandise, which has been modified or damaged by the Buyer. Merchandise
that is defective due to misuse, neglect, or improper installation is not covered under the warranty. Seller is not responsible
for any damages incurred to Buyer's equipment or data resulting from an improper installation.
(c) All warranties begin from the date of invoice.
(d) No Seller employee, agent, or dealer is authorized to make any modification, extension, or addition to this warranty.
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4. Refusals:
Buyer may be subject to no less than a fifteen percent (15%) restocking fee, shipping charges, and any losses incurred
by Seller if a package is refused without prior authorization. Return
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5. Shipping Limitations / Delays:
(a) All shipping dates are approximate and are based upon current availability of materials and prompt receipt of all necessary
information. The Seller will not be liable for any damage, loss, fault or expenses arising out of delays in shipment
or other non-performance of this Agreement caused by or imposed by (1) strikes, fires, disasters, riots, Acts of God;
(2) acts of Buyer; (3) governmental action; or (4) any other cause or condition beyond the Seller's reasonable control
in the event of any such delay or non-performance.
Total ship time = Availability time + Delivery method ship time.
Choosing next day or second day air does not mean Buyer's order will be delivered in 1 or 2 days from the time you place
the order online.
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6. Shipment:
(a) All orders are F.O.B. (Freight On Board) origin unless otherwise agreed to in writing.
(b) Buyer is responsible for all reroute fees.
(c) Buyer is responsible for payment for any duplicate shipment if merchandise is not returned to Seller within ten (10)
days.
(d) FedEx requires a signature for delivery of packages; therefore a physical address is needed. Please note, FedEx reserves
the right to release packages at residential delivery locations without obtaining a signature, provided that the delivery
location or circumstances are suitable for release without a signature as determined at FedEx's sole discretion. Please
plan accordingly. Shipment via FedEx to PO Boxes is not allowed.
(e) We do not have any ownership or management interest in any third party shipping entities, including USPS, FedEx or
UPS. Therefore by your selection of a listed third party shipping entity, you agree that after your package enters your
selected third party shipping company's system, the third party shipping company is the only party responsible for the
delivery of your package and that we have no control over the delivery process.
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7. Limitation on Liability:
IN NO EVENT SHALL SELLER BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, INCOME OR PROFITS,
ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT INCLUDING, WITHOUT LIMITATION, BREACH OF ANY OBLIGATION IMPOSED ON
SELLER HEREUNDER OR IN CONNECTION HEREWITH, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT
SHALL SELLER BE LIABLE FOR ANY PROGRAMS OR DATA STORED IN OR USED IN CONJUNCTION WITH ANY MERCHANDISE SOLD, THE COSTS ASSOCIATED
WITH RECOVERING SUCH PROGRAMS OR DATA, OR ANY INCOMPATIBILITIES BETWEEN THE MERCHANDISE SOLD AND ANY HARDWARE OR SOFTWARE
USED BY BUYER. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY EXPENSES INCURRED BY BUYER FOR ANY INSTALLATION DONE BY SOMEONE
OTHER THAN SELLER. IN NO EVENT SHALL THE SELLER'S LIABILITY (WHETHER UNDER THE THEORIES OF BREACH OF CONTRACT OR WARRANTY,
NEGLIGENCE OR STRICT LIABILITY) EXCEED THE PURCHASED PRICE PAID FOR THE GOODS.
Delivery dates are approximate subject to normal variations customary in the industry and unforeseen delays. In no event
shall Seller be liable to Buyer for any delay which is directly or indirectly the result of any cause beyond Seller's reasonable
control, including without limitation, fire, flood, accident, civil unrest, acts of God, war, governmental interference,
labor difficulties, disruption in materials or supplies, actions or omissions of suppliers or vendors, or transportation
delays. Seller will not be held liable under any circumstances for lost, vandalized, damaged packages, or packages containing
missing items that are not the fault of seller.
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8. Payment:
(a) Payment for goods purchased hereunder shall be in U.S. funds. A Twenty-Five Dollar ($25.00) minimum fee shall be charged
on all returned checks.
(b) All funds received by electronic (wire) transfers are subject to no less than a Twenty Dollar ($25.00) processing fee
for international orders or a Five-dollar ($5.00) processing fee for domestic orders unless otherwise agreed to in writing.
(c) All orders and contracts are subject to approval of the Seller's credit department. The Seller may, at any time, require
payment in advance or satisfactory security that invoice will be paid when due. If Buyer fails to comply with any of the
terms hereof, the Seller reserves the right to withhold further deliveries or terminate the agreement of sale with oral
or written notice and any unpaid amount shall thereupon become due.
(d) Buyer authorizes the Seller to offset against any amount, which the Seller owes to Buyer, any amount that Buyer owes
to the Seller. Until the purchase price and all other sums due pursuant hereto are paid in full, if Buyer defaults with
respect to any payments described herein, it shall pay the Seller for all costs and expenses, including legal expenses
and attorney's fees, incurred by the Seller in exercising any of its rights or remedies.
(e) All unpaid balances are subject to a one point five percent (1.5%) finance charge per month if not paid within the
agreed terms.
(f) Purchase orders are accepted from credit-approved organizations for corporate, educational, and government orders.
Contact one of Seller's account managers for qualification and application details.
(g) Please be sure to provide billing information exactly as the bank has it on file; Failure to do so will result in delays
in processing Buyer's order(s).
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9. Governing Law:
The formation, interpretation and performance of this agreement shall be governed by the internal laws of the State of
Texas, including, except to the extent that the terms and conditions of this Invoice are clearly inconsistent therewith,
any applicable provisions of Texas' Uniform Commercial Code. To the extent that this Agreement entails delivery or performance
of services, such services shall be deemed "goods" within the meaning of the Uniform Commercial Code, except
when to so deem such services, as "goods" would result in an absurdity.
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10. Validity:
The invalidity, in whole or in part, of any terms or conditions of this Invoice shall not affect the validity of any other
terms or conditions.
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11. Disputes and Attorneys' Fees:
In the event of any litigation to enforce or interpret any terms of this Agreement, the parties agree that such action
will be brought in the Superior Court of the County of Hidalgo, Texas (or, if the federal courts have exclusive jurisdiction
over the subject matter of the dispute, in the U.S. District Court for the Southern District of Texas), and the parties
hereby subject to the exclusive jurisdiction of said court. In no event shall the litigation of any controversy or the
settlement thereof delay the performance of this Agreement. If an action is commenced to enforce payment as provided
herein, Buyer agrees to pay the Seller's attorneys' fees, court costs and other costs of collection.
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12. Complete Order:
This Invoice, which includes any supplemental documents attached hereto, sets forth the entire agreement, and supersedes
all other oral or written provisions. THE PARTIES HEREBY AGREE THAT NO TRADE USAGE, PRIOR COURSE OF DEALING OR COURSE
OF PERFORMANCE UNDER THIS AGREEMENT SHALL BE A PART OF THIS AGREEMENT OR SHALL BE USED IN THE INTERPRETATION OR CONSTRUCTION
OF THIS AGREEMENT.
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13. Trademarks:
All brand names are registered trademarks of their respective owners.
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> Because of the fast-moving nature of the personal computing industry, prices, promotions and product availability are subject to change without notice. If Buyer has ordered a product that is subject to a price increase, Seller will hold Buyer's order and inform Buyer of the increase.
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15. Changes and Errors:
Seller reserves the right to make changes without notice due to market condition, manufacturer or supplier product discontinuation,
or typographical, photographic or technical errors in online or print advertising. Seller reserves the right to cancel
or refuse any such order whether or not the order has been confirmed and Buyer's credit card charged. NOTE: Products
and packaging depicted may differ from stock available at the time of shipment; Seller reserves the right to substitute
equivalent items. The use of the web site memory.com constitutes agreement with this terms and conditions
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16. Order Acceptance Policy:
Buyer's receipt of order confirmation does not signify Seller's acceptance of Buyer's order, nor does it constitute confirmation
of Seller's offer to sell. Seller reserves the right at any time after receipt of Buyer's order to accept or decline
Buyer's order for any reason. Seller reserves the right at any time after receipt of Buyer's order, without prior notice
to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 US must obtain pre-approval
with an acceptable method of payment, as established by Seller's credit and fraud avoidance department. Seller may require
additional verifications or information before accepting any order.
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17. International Orders:
We are to accept only American Express Card. Your "ship to" address must be listed with the American Express
Company. We verify both "Bill to" and "Ship to" addresses. We do not ship to PO Boxes. Please select
the appropriate "ship to" country from the pull down menu on the last page, before submitting the order.
All products carry a 30 day Money Back Guarantee. International customers are responsible for all freight both to and
from Alpha Memory. A Return Authorization (RMA) must accompany all returns to Alpha Memory. Products returned without
an RMA number will be refused. An RMA number may be obtained by calling our service department at (956) 971-8555, 9:00am-5:00pm
Central Standard Time or by fax at (956) 971-8595, or by e-mail at Returns
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18. Phone Orders:
By placing an order over the phone you ("Customer") automatically agree to accept Memory.com Terms and Conditions.
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