business studies chap 9
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business studies chap 9 - Leaderboard
business studies chap 9 - Details
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13 questions
| 🇬🇧 | 🇬🇧 |
| Communication | Transferring a message from the sender, to the receiver who understands the message |
| Message | Information or instructions being passed by the sender to the receiver |
| Internal communication | Between members of the same organisation |
| External communication | Between the organisation and other organisations or individuals |
| Sender of the - | Message is the person starting off the process by sending the message |
| Medium of communication | Method used to send an message for example a letter |
| Receiver | Is the person who receives the messages |
| Feedback | Reply from the receiver which shows whether the message has arrived, been understood, and if necessary, acted upon |
| One way communication | A message which does not call for or require a response |
| 2 way communication | When the receiver gives a response to the message and there's a discussion about it |
| Formal communication | When a message is sent through established channels using professional language |
| Informal communication | When information is sent and received casually with the use of everyday language |
| Communication barriers | Factors that stop effective communication of messages |