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level: The Service Value System

Questions and Answers List

level questions: The Service Value System

Question	Answer
A model representing how all the components and activities of an organization work together to facilitate value creation.	Service Value System
One of the four dimensions of service management. Includes the information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system.	Information and Technology
One of the four dimensions of service management. Ensures that the way an organization is structured and managed, as well as its roles, responsibilities and systems of authority and communication, are well-defined and support its overall strategy and operating model.	Organisations and People
One of the four dimensions of service management. Encompasses the relationships an organization has with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services.	Partners and Suppliers
One of the four dimensions of service management. Defines the activities, workflows, controls and procedures needed to achieve agreed objectives.	Value Streams and Processes
The practice of ensuring that an organization’s suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services.	Supplier Management
A stakeholder responsible for providing services that are used by an organization.	Supplier
A series of steps an organization undertakes to create and deliver products and services to consumers.	Value Stream
A set of interrelated activities that transform inputs into outputs, they define the sequence of actions and their dependencies	Process
Input to the service value system based on opportunities and needs from internal and external stakeholders.	Demand
The means by which an organization is directed and controlled.	Governance
Recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.	Guiding Principles
A set of organizational resources designed for performing work or achieving an objective.	Practice
The practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.	Continual Improvement
An operating model for service providers that covers all the key activities required to effectively manage products and services.	Service Value Chain
Groups within an organisation that do not effectively communicate	Silos