| What are some challenges with understanding and specifying the context of use? | Some people are experct with tacit or hidden knowledge People may have poor recall memory User perspective (happy/unhappy) Access to users (may be hard to get a hold of) Ethics; Workplace (rights to privacy, may withdraw from research), private citizen (wary about giving away personal information) |
| Explain "work imagined" vs "work done" | Designers have an ideal vision of how people act/work, however they may not act in this way at all. |
| What are some methods of collecting user data? | Observations Interviews Surveys and Questionairs |
| What the different ways of carrying out observations? | Unstructured; people are watched. Observe in a laboratory environment. Structured; Time line analysis. Video analysis. Eye tracking analysis (to see what people concentrate on). Diary studies (long term studies). Specific ocupational risk tools. |
| What are the different ways of carrying out interviews? | Unstructed; open conversation Semi and fully structured; Stuctured interview guide (Critical incident method/ critical decision method (ask people to recall certain events, ask what triggered a decision, what could they have done differently? what training did they use?)) |
| What are different ways of carrying out surveys and questionnaires? | Questions about a product/ activity; Closed questions (a selection of answers), Likert scaling (strongly agree - strongly disagree) Open questions (best aspect of your experience, worst aspect) Questions about demographics Age, gender, occupation Paper based or online |
| What are some benefits and problems with observations, interviews and surveys? | Benefits and problems |
