level: Level 1
Questions and Answers List
level questions: Level 1
| Question | Answer |
|---|---|
| What is a missing scan? | When the distributor did not scan the package and we can not say where the package is |
| What is a return label? | It is the little sticky thing in the package - also known as a sticker... It's a label that webshops put in the package, then the customer can put it on the package for free return |
| What is "track and trace"? | It's a a number of digits you can look up at the distributors' website to track the package It's often long and need to be copy/pasted145578963345 |
| What is a lost parcel/package - and what to do? | It has simply disappeared from planet Earth and is no where to be found. You need to do X on this website and Z in this back-end |
| If you were a package - how would you like to be handled? | Rough and put in a cage |