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level: MANAGEMENT

Questions and Answers List

level questions: MANAGEMENT

Question	Answer
Office etiquette is also called	business manners
one’s actions and behaviors are observed by clients, patients, visitors, and those who have the potential to promote	BUSINESS OFFICE ETIQUETTE
vital component in the dental practice; involves planning, scheduling work, and avoiding wasted time	LEARNING TO USE TIME EFFICIENTLY
requires organizing individual tasks, maintaining daily schedules, analyzing daily tasks, scheduling major projects, establishing deadlines, and organizing workflow	LEARNING TO USE TIME EFFICIENTLY
necessary to use a calendar of activities and tasks and a to-do list that helps to determine priorities, incorporate flexibility, and make use of free time	MAINTAINING DAILY SCHEDULES
Determine priorities by ranking each task on the list by its level of urgency and importance. Items on the list can be ranked as follows:tasks that must be completed immediately	1
Determine priorities by ranking each task on the list by its level of urgency and importance. Items on the list can be ranked as follows:tasks that must be completed that day	2
Determine priorities by ranking each task on the list by its level of urgency and importance. Items on the list can be ranked as follows:tasks that must be done whenever there is time	3
________ has described a hierarchy of needs that aids in the understanding of how a person’s needs motivate his or her behavior	Dr. Abraham Maslow
MASLOW’S HIERARCHY OF NEEDS:body needs; first to be satisfied or you will not live long enough to satisfy any social or psychological needs	Physiological or biological needs
MASLOW’S HIERARCHY OF NEEDS:explore your environment; level that you feel safe and free from danger, threats, or other deprivation	Safety or security needs
MASLOW’S HIERARCHY OF NEEDS:need to interact with others with whom you share similar beliefs and who provide you with reinforcement to continue your social relationships; “No man is an island, entire of itself.”	Social or love needs
MASLOW’S HIERARCHY OF NEEDS:you will generate goals for yourself	Esteem needs
MASLOW’S HIERARCHY OF NEEDS:needs as ego needs that relate to your self-esteem, reputation, and recognition	Esteem needs
MASLOW’S HIERARCHY OF NEEDS:achieving your goals; from accomplishment, you will receive self-esteem.	Esteem needs
MASLOW’S HIERARCHY OF NEEDS:are motivated by the need to grow	Self-actualization
MASLOW’S HIERARCHY OF NEEDS:to achieve this level, people must be relatively free of illness, sufficiently satisfied in their basic needs, positively using their capacities, and motivated by some existing or sought-after personal values	Self-actualization
MASLOW’S HIERARCHY OF NEEDS:A person at this level often wants to help others achieve their goals by teaching them lessons that he or she learned during the earlier stages	Self-actualization
BARRIERS TO PATIENT COMMUNICATION:dentist may hesitate to present an extensive treatment to a patient because of the way the patient dresses or the type of car he or she drives	prejudging a patient
BARRIERS TO PATIENT COMMUNICATION:patient is never told about alternative forms of treatment, because his or her economic status has been prejudged	prejudging a patient
BARRIERS TO PATIENT COMMUNICATION:treat people with disabilities as you do any other patients and to direct all communication to the patient himself or herself.	prejudging a patient
BARRIERS TO PATIENT COMMUNICATION:A dental professional should never be too busy to listen with understanding to a patient	hears but does not listen
BARRIERS TO PATIENT COMMUNICATION:more than just listen to the words; one must listen to the meaning of the words and the feeling behind the meaning	hears but does not listen
BARRIERS TO PATIENT COMMUNICATION:many demands are placed on one’s time, and it is easy to begin to suddenly think about other activities while trying to communicate with a patient	preoccupation
BARRIERS TO PATIENT COMMUNICATION:patient is the most important person in the dental office and should be given complete attention	preoccupation
BARRIERS TO PATIENT COMMUNICATION:Unawareness of importance, impatience, and even hearing loss are barriers to communication. staff member must decide to ignore extraneous activities and be willing to listen to and understand the patient’s problem before offering a solution	preoccupation